Lily Phan
UX Design StudentExperiences
present2020
Barista
Fuwa Fuwa Japanese Pancake Vaughan, ON- Demonstrated engaging customer service skills, utilizing strong team-orientation skills & interpersonal strengths to ensure customer satisfaction within a fast-paced environment.
- Ensured that both customers and workers are following the COVID-19 protocols, maintain the area cleanliness at all times.
- Operated a POS system to itemized the bill, complete customer's transaction, and informed customers of any ongoing promotions.
- Addressed customer concerns with empathy and resolving their issues on the spot.
20192016
Cashier
Chatime Canada Vaughan, ON- Demonstrated engaging customer service skills, utilizing strong team-orientation skills & interpersonal strengths to ensure customer satisfaction within a fast-paced environment.
- Built long-term customer relations and informed customers of on-going promotions.
- Willing stepped up to work overtime to ensure adequate staffing when needed.
20162015
Courier
York University Printing Department North York, ON- Assisted dispatchers in filing and organizing important documents, & answered phone calls in a professional manner – providing answers, transferring calls to correct department & taking messages.
- Delivered orders to different departments in timingly manner.
- Operated machinery to coil bound course kits and performed simple repaired for books.
Selected Projects
present2021
UX 103 Project on UX Careers
Status: In Progress- Demonstrated engaging customer service skills, utilizing strong team-orientation skills & interpersonal strengths to ensure customer satisfaction within a fast-paced environment.
- Ensured that both customers and workers are following the COVID-19 protocols, maintain the area cleanliness at all times.
- Operated a POS system to itemized the bill, complete customer's transaction, and informed customers of any on-going promotions.
present2021
UX Career: Untitled
Status: In Progress- Worked collaborately with three other people to create an app that teaches first year student about the careers in the UX industry.
- Led the team by aligning professor's suggestion to the project's goal.
- Compiled user research about the past precedents and the different careers in UX industry.
2020
NR Smart Lock
Status: Completed- Supervised the entire design process, aided team members with their tasks when they requested help, and ensured that each team member completed their tasks by the deadline.
- Researched about the history and evolution of AI technology as well as the precedent products that have used speech and face recognition in order to have a better understanding about the product that is being built.
- Created hi-fi wireframes based on the lo-fi and medium fidelity wireframes using Sketch and prototype the interaction on Invision App.
2019
Green P Mobile App
Status: Completed- Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin nec mi ante. Etiam odio eros, placerat eu metus id, gravida eleifend odio
Education
20222019
Advanced College Diploma in Interaction Design
George Brown College Toronto, ONGPA: 3.27
Interaction Design is an interdisciplinary field that focuses on design skills with front-end programming to create meaningful experiences between the users and their interaction in physical and digital space.
Required Courses:
- Usability Testing
- Branding & Marketing Strategies
- Information Architecture 1 & 2
- Interface Development 1 & 2
- UX Strategy
20252020
BDES in UX Design
Wilfrid Laurier University Brantford, ONUX Design program focuses on all the aspects of the user's interaction with the products and services through the analysis of the user's need and creating design solutions to help ease the process of their interaction.